Support and Managed Services

24/7 Client care and support.

Subscription support services

ClearSky provides a highly-rated subscription support service designed exclusively for Infor ERP customers. We provide a transparent, predictable, and cost-effective alternative to managing your own help desk or paying for expensive third-party support. As an extension of your team, we will work with you to ensure your Infor ERP systems are running smoothly and securely, so you can focus on your important business priorities. Our services are flexible and can be tailored to meet your specific needs, making them the perfect solution for businesses of all sizes. Our experienced team will work with you to find the best solution for your needs and budget. Contact us today to learn more about how we can help you keep your business running smoothly.

Pay-As-You-Go Support Services

  • No lengthy contract

  • 24/7 support

  • Access to ticketing system to log tickets, and resolution knowledge base

Subscription Support Services

  • Assigned dedicated Client Support Manager

  • 24/7 support

  • Access to ticketing system to log tickets and query the knowledge base

  • Detailed reporting and dashboards

  • Regular meetings with dedicated support team

  • Road-mapping exercise and review

Post-Live Hyper Care

  • We provide post-live hyper care with dedicated consultants to respond quickly to issues after go-live

  • Our ultimate goal is to stabilize the system and the end-user

  • We provide issue tracking and ticket management with daily stand-ups

  • We provide an easy-to-use ticketing tool

  • Seamless transition to our subscription support services

Staff Augmentation

  • We have a wide pool of experts in a variety of fields, so we can quickly provide the resources you need to get your project back on track.

On-Premises Support Services

  • You have invested heavily over the years in your infrastructure. For various reasons, you are not ready to change from an on-premises to cloud strategy for your business applications. We recognize and appreciate these decisions. At ClearSky, it’s all about what works for your business.

Ready to connect? Get in touch.

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